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“VIP operations is the most human function in iGaming, run by the smallest teams, on the least purpose-built technology, against the shortest-horizon metrics,” said Grygorenko.
“The findings show that VIP managers are asking for a clearer signal on who needs attention, what has changed and where their judgment can have the greatest impact.”
Grygorenko and Hartuv will continue the conversation next week with the iGB webinar (How) should AI engage high-value players?
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The responsibility for a piece of work increasingly extends from identifying the problem to building, releasing and measuring the result.
The transformation has not eliminated all of Cubeia’s concerns. And inevitably some coders are missing their original role.
“We still have people who loved the coding part – solving problems with code and writing beautiful code. They’re struggling with the change. For some people an important part of their work that they genuinely loved is now gone.”
About Booming Bars
He also hinted at opportunities to expand both within and beyond its core market of South Africa.
On the earnings call, Bengtsson said Sun International viewed “plenty of inorganic opportunities” around the business.
“We have said that many times before,” he added. “I think it consists of multiple aspects. We are still open to and keen on consolidating minorities if there is opportunity that is being presented.
